Once again, Cecil's proves that they are the best in automotive and customer service.
The other day, my husband and I both managed to hit two separate pot holes in two separate cars on the same day. My husband's car is currently still at Cecil's waiting for parts as we unfortunately blew a tire and have to replace two of the wheels. On my car, I managed to bend the rim on one of my wheels and knock the hubcap completely off. I was afraid the tire pressure was going down and I had a possible puncture, but I still had to drive the car to work and on errands. I was concerned today that the tire might blow if I drove it much longer, so I stopped by Cecil's on my lunch break.
They checked me in immediately and had me out of there in 10 minutes. Not only did they straighten the rim and put my hubcap back on, but they checked my tire pressure to ensure it was OK and even gave me some extra air. When I asked them how much I owed, they refused to let me pay them. I actually teared up driving back to work because they took the time to help me and showed me such kindness.
They are a solid bunch of people and have always treated my family with respect and compassion. They are my go-to place when I need help, and I wish I could give them 10 stars. - Randy C. (5 star review found on Yelp)
Good, honest people. They won't try and rob you like most. Reminds me of the service my grandfather and I got growing up in Trenton, TN. - Sarah F. (5 star review on Facebook)
Cecil’s Automotive highly recommended to me by a friend. They solved my problem. They’re fair, honest and great to work with. I’ll be back. - Margaret M. (5 star review on Facebook)
Just wanted to say thanks to the mechanic at Cecil's who fixed my tire today. I pulled my car in after I discovered I had a bolt stuck in the center of my tire and asked the gentleman if he could fix my tire quickly. He said yes and promptly took care of the problem. And then when I asked where to pay, he said, "Don't worry about it. Just come back when you need some more work done." It was very nice and classy. I'll be back! - Kevin M.
They're great. Very honest, reasonable prices. Pleasure to work with. - Michael T.
Brought my car in after my air conditioning stopped working shortly after moving into town. Cecil's was not able to get me in the same day, but told me to come up the next morning. They were able to diagnose my freon leak and replace it within four hours, they are on par with other shops when it comes to price with friendly customer service to boot. - A.B.
I have been using Cecil's for years! Hell, maybe decades! While I've always been pleased with the service and the work performed a recent visit has shown me how great of a place this repair shop really is.
I took my vehicle in for a check engine light that turned into a really strange problem. The day before I took it to Auto Zone to run the check engine codes to see if I could fix it myself. They gave me a report and asked if it was running poorly and I said no, he says, "I wouldn't even worry about it then."
I should know by now that AZ people are like McDonalds workers when it comes to giving advice. They just have limited skills. You wouldn't ask Joe at McD's where the best Foie Gras in the area is now would you? Don't take advice from anyone at AZ under any circumstances beyond stick on decals, dead batteries, and car wash supplies.The next morning it started making a strange noise while driving the kids to school. You see, my car was reverse farting (see my videos, it's funny) out of the cap less gas cap. Apparently I had a vacuum solenoid relay something (that's not technically the name) that had gone out. It obviously affects the fuel system greatly. Hence the "gas" my car had, get it "gas". I'm so funny.
I drove it to Cecil's. I told him about the strange noise but not about my AZ report to see what they said. At that point I hadn't figured out the source of the noise. It wasn't doing it anymore, of course, when I got there. He said they would check it out and call me. A hour or so later they call and tell me I have the VS thingy out as well as an O2 sensor. Here's a quote, "I could charge you $300-$400 and fix it for you but this thing is still under warranty, I would take it to the dealership and fix it free". He couldn't get it to make the noise again either. Well I'll be damned! Someone not in it for the money! I am so impressed by this act that I will spread the word to any and everyone who will listen. You will forever be recommended Cecil's! It wasn't until after I left that it started doing it again. That was when traced to to the fuel cap. I always thought that cap was a bad design feature.
Anyway... Thank you for being honest and good! - Adam H.
We are exceptionally proud of our 5 STAR Service Reviews from customers and would like to thank each of you for taking the time to share your thoughts with us. We are proud to be your choice in automotive repair in both Memphis and North Mississippi since 1979.
"We have been using Cecil's for over 7 years. They are honest, excellent pricing & fast. I highly recommend them!!!!!! I would give them 10 stars if that were an option! :)" - Betsy
"Fast, efficient, service. Front men and mechanics all very courteous, and know the business. Have been taking my vehicles to Cecil's Automotive for over 20 years and have never had the first complaint. Always honest. Competitive pricing. Would recommend Cecil's to any one" - Robert
"My family has been coming here for years now and can't ask for better customer service. They all treat you like family and are a pleasure to do business with. I've had everything from major repairs to simple oil changes & tire rotations and they always do quality work. If I have ever had an issue with a repair they have always handled the problem with integrity and have never made an excuse or been rude about the issue. They also have great prices on tires. They don't keep them in stock and have to order them but so far they have beat even online prices. Great place and worth the drive if you live outside of Olive Branch and they also have a location in Collierville." - Randy C of Olive Branch MS
"I suspected I had a coolant problem, these guys looked at it, tested it and found nothing, they charged nothing for their time, definitely honest and I will use them next time I have a car issue." - Jim G of Collierville TN
"I am a single woman who also thought I had a coolant problem. I even believed I could smell anti freeze while I was driving my car! It turned out to be the sensor. I'm always afraid I'm going to get ripped off when I take my car in but I don't have that feeling with Cecil's. I have been to the Olive Branch facility and I went to the new place on Houston Levee. I will go back if I have any other issues. I have complete confidence in them." - Jenny K of Olive Branch MS
"These guys are awesome! my parents have been using them for probably close to 20 years - since they were on Winchester (the Hickory Hill area). Now they've moved further east to Collierville (Houston Levee (at Winchester) (the old Winchester location and the midtown (Union Ave.) location have both closed)). They are friendly, fast and efficient - and seem to be honest and fair. I had a lot of work done last summer - including buying new tires from them. I discovered I had a nail in one of my tires which was causing a slow leak, so I took my car in and not even thirty minutes later and FREE OF CHARGE my tire was repaired and I was good to go. I highly recommend Cecil's and as long as I live in Memphis, this is where I'll take my car for service." - Megan S from Memphis TN
"I've moved three times since I lived in Memphis, but when I discovered an old business card from Cecil's, I had to write a review- they were by far the most friendly, generous and fair mechanics I've ever dealt with. I brought a stream of pre-owned cars I was considering buying to Cecil's and they gave me a frank list of the good and ugly on each, and then refused to let me pay. I'd recommend them to anyone!" - Shannon M from Seattle WA
"Excellent fast and fair! These guys are so nice and genuine. Service is quick and excellent. They have earned our loyalty." - Sarah W, Germantown Memphis TN
"I love Cecil's Automotive, especially the Goodman location in Olive Branch MS. They do a great job and Jerod will do whatever it takes to satisfy his customers. Great mechanics, great service and the guy that works the counter up front is great too." - Danny G.
"Great service with fair pricing and always quality work. I have been using them for 23 years and recommend them to everyone I know." - Mike