I've been dealing with Cecil's Automotive for over 20 years and I have NEVER received a bad experience. They are the BEST and truthful business I've ever dealt with. Honest and hardworking. I appreciate whatever my car needs are, they handle them well.
Few local auto garages have hung in there over the years. It's a tough business! Cecil's has stood the test of time. One example of the quality service they offer. I had a specific issue with my vehicle that I could have easily been overcharged and had many parts changed totaling over $1000 Many shops would've done all this work and not blink an eye. Blindly following generic manufacturing troubleshooting. However my vehicle needed a simple reset of a system deep in the computer systems, inaccessible most. 5 minute job tops. I was confident when I dropped of my vehicle Cecil's would do what was needed. Sure enough 2 hours later I got the call. "Your vehicles ready". What was it? Just a simple reset? You mean it wasn't $1000 in parts and labor? Nope!! It's good to have a reputable auto mech center not driven by part volume and inflated labor time spans. They're driven by one thing. Fixing the customers vehicle, quickly and in the most inexpensive way. Period. - Barry B. (5 star review on Yelp)
I took my avalanche in for a radiator flush and refill. Asked to check hoses and belt for replacement if needed. They were great, had me in and out in no time. Told me my hoses and belt were fine and only charged me me for the flush and refill. Also rotated my tires at no charge. Must highly recommend, and I will be using them as my main car service shop from now on !!
Once again, Cecil's proves that they are the best in automotive and customer service. The other day, my husband and I both managed to hit two separate pot holes in two separate cars on the same day. My husband's car is currently still at Cecil's waiting for parts as we unfortunately blew a tire and have to replace two of the wheels. On my car, I managed to bend the rim on one of my wheels and knock the hubcap completely off. I was afraid the tire pressure was going down and I had a possible puncture, but I still had to drive the car to work and on errands. I was concerned today that the tire might blow if I drove it much longer, so I stopped by Cecil's on my lunch break. They checked me in immediately and had me out of there in 10 minutes. Not only did they straighten the rim and put my hubcap back on, but they checked my tire pressure to ensure it was OK and even gave me some extra air. When I asked them how much I owed, they refused to let me pay them. I actually teared up driving back to work because they took the time to help me and showed me such kindness. They are a solid bunch of people and have always treated my family with respect and compassion. They are my go-to place when I need help, and I wish I could give them 10 stars. - Allison K. (5 star review on Yelp)
Love Cecil’s Automotive Olive Branch. I’ve had tire issues for 2 months. Took it to Darby’s Tire and it was awful experience. I had all new tires but was still having to put air in them constantly. Well right before I went to Cecils we found a screw in my tire and plugged my tire. Since I’ve been having issues for so long we decide to have Cecil’s check it out to do a ‘professional’ plug and make sure that’s the only issue. My father and I both were pretty skeptical due to our recent experience with mechanics. But we took it to Cecil’s and we are both beyond pleased! They were honest about saying the plug was good and they didn’t need to do one. While checking and re-checking my tires they re-set my settings and didn’t charge me a dime since nothing was really wrong. Absolutely need more auto shops like this. I’m so thankful for how they helped me! Mike at the Olive Branch location was who helped us today! - Mikelyn K. (5 star review on Facebook)
Good people. Good price and quick service. - Larry S. (5 star review on Facebook)
Good, honest people. They won't try and rob you like most. Reminds me of the service my grandfather and I got growing up in Trenton Tn. - Sara F. (5 star review on Facebook)
Cecil’s Automotive highly recommended to me by a friend. They solved my problem. They’re fair, honest and great to work with. I’ll be back. - Margaret M. (5 star review on Facebook)
After our long-time, trusted, mechanic retired and sold his shop to someone who turned out to not have the same character or business ethics, we were not sure we'd ever find another shop we could trust. We've been to Cecil's a few times now, with multiple vehicles and find them to be honest, fair, and friendly. What a relief! Highly recommend! - Polly V.
5 star rating by Kristi M. on Facebook.
